Reference

Terms and Conditions That Cover Your Account

These terms set out how your dwd288 account works — what you can do, what we expect, and how we handle deposits made through DANA, OVO, and GoPay. Access to our platform depends on local law and is available only where your region permits.

Account eligibility by regionDANA, OVO, GoPay wallet rulesDeposit and withdrawal conditionsAccount suspension policyGoverning terms apply at registration

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What These Terms Actually Cover

dwd288 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you agree to these terms in full. They cover how your account is created and verified, how wallet transactions through DANA, OVO, and GoPay are processed, and what happens if a transaction is flagged for review. We reserve the

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right to suspend or restrict an account where activity breaches these terms or where local law requires it. Withdrawals are subject to identity verification before funds are released — this is a standard step we apply to every account, not a penalty. Any deposit made via
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OVO or GoPay that cannot be matched to your registered account details will be held pending confirmation. We may update these terms from time to time; continued use of your account after an update means you accept the revised version. If you are in a region
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where access is restricted by local law, these terms do not override that restriction — eligibility always depends on where you are and what local law permits. For questions about a specific clause, our support team can walk you through it directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

How to Reach Us About These Terms

If a clause is unclear or you need to flag a concern about your account — a disputed DANA deposit, a GoPay transaction under review, or a withdrawal that needs clarification — our support team handles these directly. Reach out through any of the channels below and keep your account reference ready to speed things up.

Live Chat Open the chat window from your account dashboard. Give your registered wallet number — DANA, OVO, or GoPay — and describe your terms-related query clearly.

Email Support Send a detailed message to our support address. Include your account ID and the specific clause or transaction you are asking about for a faster response.

Account Help Page Log in and visit the Help section. Many common terms questions around wallet limits, account status, and verification steps are answered there with clear steps.

HOW WE OPERATE

How dwd288 Applies These Terms in Practice

These terms are not just a document — they describe real processes your account goes through. Here is how we handle the key areas you are likely to ask about, from wallet security to data retention and account changes.

Wallet Security

Your DANA, OVO, or GoPay wallet is linked to your account at registration. We verify the wallet owner matches the account holder before any withdrawal is processed.

Data Retention

We keep your account data for as long as your account is active and for a period afterward as required by applicable rules. You can request a summary of what we hold by contacting support.

Account Changes

To update your registered wallet — switching from OVO to GoPay, for example — submit a request through live chat with your current and new wallet details. We verify both before the change is applied.

Cookie and Session Handling

We use session cookies to keep your account login active on mobile. Clearing your browser or app cache will end the session and prompt a fresh login with your registered credentials.

Common Questions About These Terms

These are the questions we hear most often from people in Surabaya and across Indonesia when they read through the terms for the first time. Each answer reflects the actual process, not a general placeholder.

The core terms apply equally across all wallets. Wallet-specific steps — like the confirmation PIN for DANA or the OVO transfer reference — are part of the deposit flow, not separate terms.

If local law in your region restricts access, your account may be suspended. We do not override local law. Contact support to understand your account status if you are unsure about your region.

Yes. Contact our support team with your account ID and we will send you the version of the terms that was active on your registration date, via email.

Open a live chat or send an email with your GoPay or OVO transaction reference, the amount, and the date. We review the transaction against your account record and respond with a clear outcome.

We retain account data for a period after closure as required by applicable rules. You can request details on what is held and for how long by contacting our support team directly.

We post updates to this page and may send a notification to your registered contact. Continued use of your account after the update date means you have accepted the revised terms.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoFan Tan Online Room AccountRegister Appdwd288 App

Terms and Conditions That Cover Your Account

How to Reach Us About These Terms

How dwd288 Applies These Terms in Practice

Wallet Security

Data Retention

Account Changes

Cookie and Session Handling

Common Questions About These Terms

01 Do these terms change if I deposit via DANA instead of OVO?

02 What happens to my account if I am in a region where access is restricted?

03 Can I request a copy of the terms I agreed to at registration?

04 How do I dispute a transaction that I think breaches the terms?

05 How long do you keep my account data after I close my account?

06 If the terms are updated, will I be notified before the changes take effect?

Terms & Conditions

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